Breeze® CardTerms
and Conditions
The Breeze Card is MARTA’s fare media for use
at bus fareboxes, rail station faregates and eventually
parking service gates. It utilizes smart card
technology to load, store and use all types of MARTA
fare products including timed, unlimited passes, student
and visitor passes, per trip passes, transfers and
payment of cash fares and parking fees. The Breeze
Card replaces tokens, magnetic passes, magnetic and
paper transfers.
These terms and conditions constitute your Breeze Card
Agreement and shall apply to all activity with respect
to the use of the Breeze Card.
Please read the Terms and Conditions carefully and
keep a copy for your records.
Balance Protection and
Replacement
Signing up and properly activating your Breeze Card
entitles you to Balance Protection. With
Balance Protection, the value on your card will be
transferred to a replacement card at the time MARTA
is properly notified that your card is lost, stolen,
or damaged. A $5.00 non-refundable replacement
fee will be charged. If you have not signed up
and activated your Breeze Card for Balance Protection,
the value remaining on the lost/stolen/damaged card
will not be available for transfer to a replacement
card. The $5.00 replacement fee will still apply.
Information required for Breeze Card sign-up includes
name, street address and phone number. Information
required for activating Balance Protection includes
answers to security questions that will enable verification
of identity. Upon activation of Balance Protection,
you must provide MARTA with this information to validate
identity and to replace value if your card is lost,
stolen, or damaged. You
must inform MARTA of any changes to required information
in order to maintain the privileges of Balance Protection.
If your Breeze Card is lost, stolen, or damaged, you
must notify MARTA immediately by going to www.breezecard.com and
processing a replacement card request or by calling
MARTA’S Customer Care Call Center at 404-848-5000.
The TTY phone number for hearing and speech-impaired
customers is 404-848-5665. You may also visit
one of MARTA’s Ride/Cashier stores at the following
locations:
Ride Store
Locations and Hours of Operation:
Airport Station
Monday-Friday 6:30am – 10:30pm; Saturday/Sunday
7:30am – 10:30pm
Five Points Station
Monday-Friday 6:30am – 7pm; Saturday 7:30am-5pm;
closed Sunday
Lenox Station
Monday-Friday 7am-6pm; closed weekends
MARTA Headquarters (across from Lindbergh
Station)
Monday-Friday 6am-6pm; closed weekends
North Springs (Cashier Station)
24 hours 7 days a week
Sandy Springs (Cashier Station)
24 hours, 7 days a week
Once you notify MARTA that your Breeze Card is lost,
stolen, or damaged, your Breeze Card will be blocked
so that it will no longer be accepted in MARTA’s
fare collection system. Once your Breeze Card
is blocked, it may not be reactivated or used again
and you will need to obtain a replacement card. You
will be responsible for rides taken using your lost
or stolen Breeze Card until you properly notify MARTA
that your Breeze Card is lost, stolen, or damaged. You
will not be responsible for unauthorized use of your
lost or stolen Breeze Card after you properly report
your card missing. Damaged cards should be returned
to MARTA.
Breeze Card Cost
There is a one-time charge of $5 for the purchase of
a new Breeze Card. Although additional fare must
also be loaded onto the card, the $5 fee does include
two free trips. The card can be used up to four years.
Fare Products Available
to a Breeze Card Customer
Any standard MARTA fare product is available to load
onto a Breeze Card including:
- Stored Value: Load a cash
value onto the Breeze Card. The card functions
similar to a debit card. Applicable fares or fees
are deducted each time you present the card at
a bus farebox, rail station faregate or (eventually
a) parking exit gate. The maximum cash balance
that can be stored on a Breeze Card is $100.00;
the minimum amount that can be loaded at one time
is $1.75 ($.85 for qualifying Half Fare customers). NOTE: At
the present time, Stored Value can be used to pay
MARTA bus and rail fares only. Stored value
from any other smart card, fast pass or electronic
debit card system cannot be deducted by the Breeze
System. Value placed on a Breeze Card is
not redeemable for cash.
- Time Passes: You may load
a 7- or 30- day pass on the Breeze Card. Passes
are good for unlimited rides for the number of days
purchased. The “clock” for time-based
passes starts upon first use of the Breeze Card at
a bus farebox or rail station faregate.
- Trip Passes: You may load
any number of trips onto your Breeze Card. Also
available are 10-trip and 20-trip passes.
- Transfers: If you choose
to pay your fare with stored value or a trip-based
pass, you will be entitled to bus-to-bus, bus-to-rail,
or rail-to-bus transfer good for 3 hours from the
time you paid your first fare. The transfer
will be electronically encoded onto your Breeze Card. You
will not be issued a separate paper or magnetic transfer. If
you are using a time-based pass, you are entitled
to an unlimited number of rides within the validity
period – encoded transfers are not necessary
as long as the time-based pass is valid.
You may load any combination of four (4) fare products
onto a single Breeze Card. For example, you may
load $20 in stored value, load both a 7 and 30 day
pass, and load a 10 trip pass all on the same card. Upon
presentation at a bus farebox or rail station faregate,
the system will check for and process the time-based
pass first. If the timed pass has expired, the
system will check for a trip-based pass. If it
is depleted, the system will then deduct the appropriate
fare from the value stored on the card.
Where to Purchase a Breeze
Card
- Authorized Retail Outlets: MARTA
products offered for purchase at retail outlets
will be 7-day, 30-day, 10-trip, or a 20-trip Breeze
Card. A $5.00 cost will apply to the initial
purchase of a Breeze Card. Visit www.itsmarta.com for
a listing of authorized Breeze Card outlets.
- Breeze Vending Machine
(BVM): Breeze Cards may be purchased
at a Breeze Vending Machine. All standard
fare products are available including stored value,
time and trip passes. A $5.00 cost will apply
to the initial purchase of a Breeze Card. Breeze
Vending Machines are available in every MARTA rail
station.
- MARTA RideStores: Breeze
Cards may be purchased and all standard fare products
will be available including stored value, time and
trip passes. A $5.00 cost will apply to the
initial purchase of a Breeze Card.
Using Your Breeze
Card
Your Breeze Card
will expire four years from the date of issuance
or thirty (30) months from the date last
used, whichever occurs first. The expiration
date of your card may be checked at any of
the Breeze Vending Machines (BVM) in MARTA
rail stations. If you have activated balance
protection, at the time your card expires
and you contact MARTA (RideStore or Customer
Care Call Center) within thirty (30) days
of expiration, you will be issued a replacement
card with the remaining value from your expired
card. Upon expiration, any value remaining
on cards not transferred within thirty (30)
days of expiration will become the property
of MARTA.
There will be no replacement of value stored on cards
not secured by Balance Protection.
The replacement of an expired Breeze Card is subject
to a $5.00 fee.
Values contained on multiple Breeze Cards may not
be combined to pay fares.
Misuse of your Breeze Card, such as inserting it into
the fare collection equipment of non-MARTA transit
partners, inserting it into ATM’s or similar
devices may invalidate your card. MARTA reserves
the right to inspect your Breeze Card any time for
damage and abuse. It is your responsibility to
maintain the Breeze Card in good, useable condition.
Each individual will be required to have their own
Breeze Card to enter/exit the system. It is not
possible to pass back a card and deduct multiple trips
for multiple riders.
Transaction Disputes
We reserve the right to correct the balance of your
Breeze Card if we believe that a technical or accounting
error has occurred. If you have any disputes,
please call the Customer Care Call Center at 404-848-5000
or visit a RideStore. You will be issued a
Breeze Card Inquiry Form. Please follow the
instructions for completing this form and either
submit by mail or to a RideStore employee. An
investigation will be undertaken and disputes resolved
within two weeks of receipt of completed form.
Termination of Breeze
Card by MARTA
MARTA may terminate use of your Breeze Card.Upon such
termination, MARTA may block use of your Breeze Card
or request surrender of your card. Upon MARTA termination,
you shall be entitled to a refund of any value remaining
on your Breeze Card after costs and fees have been
paid under this Agreement.
Privacy Policy
Your use of the Breeze Card is subject to the terms
of our Privacy Policy
Statement. In general, MARTA may
use the information it collects in connection with
the Breeze Card program for the management and promotion
of MARTA and other regional transit services and
fare media. We will not sell or disclose your
information for any other purpose without your written
consent, unless there is a legal requirement for
such disclosure.
Personal information you give to MARTA when you purchase
and register your Breeze Card may be linked to information
about the use of your card. We will use that
information to implement our policies allowing for
the recovery of balances on lost or stolen cards. By
providing us with your e-mail address, you agree to
receive certain e-mails concerning your Breeze Card.
For more information about the MARTA’s privacy
policy, please refer to our Privacy
Policy Statement on our web site www.breezecard.com or
call 404-848-5000.
Disclaimer/Indemnification
MARTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH
MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD
MARTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE,
LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING
FROM OR AS A RESULT OF YOUR USE OF THE BREEZE CARD.
You agree to pay any costs, including reasonable attorneys'
fees, incurred by MARTA to enforce the terms of this
Agreement.
Severability
The invalidity of any term or terms of this Agreement
shall not affect any other term of this Agreement,
which shall remain in full force and effect.
Modification
MARTA reserves its right to change these terms and
conditions at any time without advance notice. If
we decide to change our terms and conditions, we
will post the new terms and conditions at all MARTA
train stations and www.breezecard.com for
at least 30 days before they become effective.
No Representations as
to Future Fare Structure or Fees
The Breeze Card is a type of fare media and does not
entitle the user to a specific fare price or fare program. MARTA
reserves the right to increase fares and the cost of
fare programs in accordance with applicable law. Timed
passes, student and visitor passes and per trip passes
purchased prior to a fare increase will be honored
through their expiration date. Stored cash value
will be deducted at the fare, fee or rate in effect
when the Breeze Card is presented for entry on a bus,
in a rail station or for payment of parking fees.
Regulations
Use of the Breeze Card is subject to all applicable
tariffs, terms, conditions, rules, regulations, policies,
and procedures.
Governing Law
This Agreement shall be governed and construed in accordance
with the laws of the State of Georgia. Venue shall
lie in Fulton County, Georgia.
Questions about these terms and conditions, our privacy
policy, or card sign-up should be directed to Breeze
Card Service at 404-848-5000 or breezecardservice@itsmarta.com
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Breeze® Ticket
Terms and Conditions
These terms and conditions constitute the Breeze Ticket
Agreement and apply to all Breeze Ticket transactions
and purchases.
Please read the Terms and Conditions carefully and
print a copy for your records.
Intended Use of Breeze
Ticket
The Breeze Ticket is a heavy paper stock ticket that
utilizes smart card technology to load, store and use
certain types of MARTA fare products. The Breeze
Ticket is intended for limited use within a ninety
(90)-day period by the occasional customer or visitor. The
Breeze Ticket will fail with repeated use and normal
wear and tear, so care should be taken to store and
use it properly. If you are a regular
MARTA customer, you are strongly encouraged to obtain
a Breeze Card, MARTA’s extended use, plastic
smart card, to take advantage of all MARTA fare products,
including Balance Protection. The limited use
Breeze Ticket functions like cash and does not provide
for replacement in the event the card is lost, stolen
or damaged.
Fare Product Available
to a Breeze Ticket Customer
Only value or 1, 2, 3, or 4-day pass products may be
loaded onto a Breeze Ticket. The ticket with
value stored on it functions similar to a debit card. Cash
on the ticket is deducted each time you use the system. The
maximum value stored on a Breeze Ticket is $20.00;
the minimum value is $1.75. A bus-to-bus, bus-to-rail
transfer is good for 3 hours from the first rail entry
or bus boarding and will be electronically encoded
onto the Breeze Ticket at the time the fare is deducted
at the bus farebox or rail station faregate. A
1, 2, 3, or 4-day pass is good for unlimited rides
during the validity period.
If you require multiple fare products, such as timed
or trip passes and stored value, on the same fare media,
you must obtain a Breeze Card extended use smart card.
Where to Purchase a Breeze
Ticket
Breeze Vending Machine (BVM): Breeze
Tickets may ONLY be purchased at Breeze
Vending Machines.
Using your Breeze
Ticket
Breeze Tickets expire ninety (90)
days from the time of ticket purchase at
the BVM. If the Breeze Ticket is obtained
from another source (other than the BVM),
the window of time before expiration may
be shorter than 90 days. The expiration
date of your ticket may be checked at any
of the Breeze Vending Machines (BVM) in MARTA
rail stations.
NOTE: Any value remaining on the Breeze
Ticket at the time of expiration will not be refunded
or transferable and becomes the property of MARTA.
If you pay your fare with cash at a bus farebox, you
will use the Breeze Ticket to receive your transfer. After
paying your cash fare, tap your Breeze Ticket at the
Breeze Reader on the fare box and your transfer will
be encoded onto your card. The Breeze Ticket must be
presented to the bus farebox or rail station faregate
within three hours to use the transfer.
Values on multiple Breeze Tickets may not be combined
to pay fares.
Misuse of your Breeze Ticket, such as inserting it
into the fare collection equipment of non-MARTA transit
partners, inserting it into ATM’s or similar
devices may invalidate your ticket. MARTA reserves
the right to inspect your Breeze Ticket any time for
damage and abuse. It is your responsibility to
maintain the Breeze Ticket in good, useable condition.
Each individual will be required to hold their own
Breeze Ticket to enter/exit the rail system or ride
a bus. Passing a Breeze Ticket back to another
customer will not be allowed.
Breeze Ticket Loss or
Damage Replacement
Lost or damaged Breeze Tickets will not be replaced. Treat
the Breeze Ticket as you would cash. If you require
Balance Protection, please obtain a Breeze Card at
a Breeze Vending Machine, or MARTA RideStore, and then
sign up for Breeze Balance Protection by calling 404
848-5000.
Transaction Disputes
If you have any disputes, please call the Customer
Care Call Center at 404-848-5000 or visit a RideStore. You
will be issued a Breeze Inquiry Form. Please
follow the instructions for completing this form
and either submit by mail or to a RideStore employee. An
investigation will be undertaken and disputes resolved
within two weeks of receipt of completed form.
Termination
MARTA may terminate use of your Breeze Ticket. Upon
such termination, MARTA may block the use of your
Breeze Ticket or request surrender of your ticket. Under
this agreement, upon MARTA termination, you shall
be entitled to a refund of any value remaining on
your Breeze Ticket after costs and fees have been
paid.
Privacy Policy
For more information about the MARTA’s privacy
policy, please refer to our Privacy
Policy Statement on our web site www.breezecard.com or
call 404-848-5000.
Disclaimer/Indemnification
MARTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH
MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD
MARTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE,
LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING
FROM OR AS A RESULT OF YOUR USE OF THE BREEZE TICKET.
You agree to pay any costs, including reasonable attorneys'
fees, incurred by MARTA to enforce the terms of this
Agreement.
Severability
The invalidity of any term or terms of this Agreement
shall not affect any other term of this Agreement,
which shall remain in full force and effect.
Modification
MARTA reserves its right to change these terms and
conditions at any time without advance notice. If
we decide to change our terms and conditions, we
will post the new terms and conditions at all MARTA
train stations and www.breezecard.com at
least 30 days before they become effective.
Regulations
Use of the Breeze Ticket is subject to all applicable
tariffs, terms, conditions, rules, regulations, policies,
and procedures.
Governing Law
This Agreement shall be governed and construed in accordance
with the laws of the State of Georgia. Venue shall
lie in Fulton County, Georgia.
Questions about these terms and conditions, or our privacy
policy, should be directed to Breeze Card Service at
404-848-5000 or breezecardservice@itsmarta.com.
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